Who this applies to
These instructions are for authorised Tanee business users who connected a WhatsApp Business account to Tanee through Meta. They do not replace Meta's own privacy or account controls.
Data deletion
Request deletion of Meta-linked Tanee data.
This page explains how a Tanee business user can request deletion of data associated with the Meta and WhatsApp connection for their workspace.
How to request deletion
Open the Tanee Contact page and identify the request as "Meta data deletion". Include the Tanee business or workspace name and the account email needed to verify your authority. Do not send passwords, access tokens, recovery codes, or other secrets.
What Tanee can remove
After verifying the requester's authority for the workspace, Tanee will remove or disable Meta-linked connection data that Tanee controls and no longer needs to provide the service, including stored WhatsApp connection credentials and identifiers where applicable. Limited security or audit records may be retained where required to protect the service or satisfy applicable obligations.
Data controlled by Meta
Deleting data from Tanee does not automatically delete information that Meta or WhatsApp controls independently. Use Meta's own privacy, account, and support tools for data held directly by Meta.
Confirmation
Tanee support will confirm the outcome of the request after verification and processing, or explain any limited records that must be retained.