Privacy
This Privacy Policy explains how Tanee handles account, business, customer-loyalty, support, security, and technical information when providing the service.
Tanee processes account and business information needed to operate a workspace, including user identity, roles, business settings, branches, program rules, and configuration. Customer loyalty records may include name, phone number, membership details, balances, visits, rewards, offers, referrals, and activity history. Technical security and operational records may also be processed to protect access and diagnose service issues.
Information is used to provide the requested loyalty service, authenticate users, enforce role and tenant boundaries, operate cards and rewards, maintain activity evidence, deliver configured account emails, support users, protect the service, and improve reliability. Marketing analytics and advertising tracking are not part of the service unless they are introduced and disclosed through the applicable privacy information.
Access is limited according to the user's role and business workspace. Tanee may use infrastructure, database, hosting, storage, messaging, and email providers to process the minimum information required to operate the service, subject to appropriate access and security controls.
The service uses necessary session and security mechanisms, a bounded language preference, and limited presentation preferences. Customer-card features may store limited device state, such as dismissed new-item notices or install guidance, to avoid repeated prompts. If analytics or advertising tooling is introduced in a way that requires additional notice or consent, the applicable controls and disclosures will be provided.
Records are retained while needed to operate the workspace, preserve authorized activity history, meet security needs, or satisfy applicable obligations. After a paid subscription ends, Tanee targets a 30-day recovery and export window before operational data is deleted or anonymized, except records that must be retained for billing, security, fraud prevention, or legal obligations.
Customers should first contact the business whose loyalty program they joined because that business controls its customer relationship and program rules. Business users and privacy requesters can contact Tanee through the published support and legal contact channel.
