Frequently asked questions
Straight answers before your business gets started.
These answers describe the product and the controlled beta as they work today.
Do customers need to install an app?
No. Customers can open their digital loyalty card from a secure link or QR code in their browser.
Can staff access all business settings?
No. LoyalFlow uses role-aware permissions so owners, managers, staff, and viewers see the tools appropriate to their work.
Does LoyalFlow support Arabic?
Yes. The product supports Arabic RTL and English LTR across the core owner, staff, and customer experiences.
Can I join and pay online immediately?
Not during the controlled beta. Workspaces are created through supported setup or an owner invitation, and public checkout remains off.
Can the loyalty card match my brand?
Yes. Standard cards support brand colours and identity. A complete Front and Back custom artwork pair can also be managed through the controlled Custom Card flow.
Will the product work well on a phone?
Yes. Customer cards, staff scanning, and the core owner workflows are designed for mobile use as well as desktop.