Tanee

How Tanee works

From the first interaction to a relationship that keeps growing.

Tanee gives your business one clear loyalty process: welcome each customer, record eligible activity, show their progress and reward their continued loyalty through an experience that carries your brand.

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14 days free · No payment required · Clear, supported setup

One connected journey for your business and your customers.

Each step builds on the one before it, so the customer experience stays simple while your business gains a clearer view of every relationship.

  1. 01

    Set up

  2. 02

    Customer joins

  3. 03

    Activity is recorded

  4. 04

    Progress is visible

  5. 05

    Loyalty is rewarded

  6. 06

    Relationship grows

Step 01

Shape the loyalty experience around your business.

Add your business details, choose how eligible customer activity creates progress, define suitable rewards and prepare a loyalty card that reflects your identity within Tanee’s approved card controls.

  • Add the essential details of your business
  • Choose visits, points or sales-based progress
  • Define rewards that suit your programme
  • Choose an approved card theme and brand treatment

Step 02

Your customer joins through a clear, branded experience.

Customers join through your business QR journey. Their digital loyalty card and progress remain easy to access without requiring a separate customer app.

  • A simple QR joining experience
  • A digital card connected to your business
  • Clear customer information and progress
  • No separate customer app required

Step 03

Every eligible interaction builds on the customer relationship.

When your team records an eligible visit, points activity or sales amount, Tanee updates the customer’s history and progress inside the loyalty programme.

  • Record eligible customer activity
  • Keep the activity history organised
  • Update progress consistently
  • Maintain one clear relationship record

Step 04

Customers can see that their continued loyalty is leading somewhere.

Customers see clear progress on their card, while your team sees the activity and context behind it instead of treating every interaction as a new beginning.

  • Visible balance and progress
  • Clear next-reward context
  • Organised activity history
  • The same trusted status for customer and team

Step 05

Deliver rewards in a way that makes sense for your business.

You choose the rewards and their eligibility rules. Tanee keeps availability and redemption status clear for both your team and your customer.

  • Choose rewards that support your programme
  • Define clear eligibility conditions
  • Keep reward availability understandable
  • Record redemption through the controlled workflow

Step 06

See how each customer relationship develops over time.

Tanee connects customer information, eligible activity, progress and rewards in one view, helping your team understand continued engagement and where attention may be useful.

  • One organised customer profile
  • Clear activity and progress history
  • Reward and programme context
  • Useful engagement and recency signals

One experience, two useful views.

The customer gets an uncomplicated loyalty journey. Your business gets the context and controls needed to operate it consistently.

Simple for the customer.

  • What the customer sees
  • Progress & rewards
  • Customer context

Clear for the business.

  • Activity history
  • Engagement signals
  • What the business sees

Everyday operations

A loyalty process your team can follow consistently.

Tanee keeps the important actions connected, so your team can welcome customers, record activity and manage rewards without turning loyalty into a complicated daily task.

  1. 01

    Welcome & identify

    Find the customer through the approved scan or customer lookup flow.

  2. 02

    Record activity

    Add the eligible visit, points activity or sales amount.

  3. 03

    Confirm status

    Review updated progress and any reward that is ready.

  4. 04

    Continue relationship

    Keep the new activity in the customer profile for the next return.

Your programme and customer relationships remain under your control.

Your business manages how the loyalty programme operates, while Tanee keeps customer information and programme activity inside the product’s role-aware, tenant-isolated experience.

  • Programme settings stay with authorised team members
  • Customer records remain separated by business
  • Activity and redemption actions keep a clear operational trail
Privacy

Frequently asked questions about how Tanee works

How does a customer join my loyalty programme?

Customers can join through the QR journey connected to your business and receive access to their digital loyalty card.

What customer activity can I record?

Your programme can use visits, points or eligible sales amounts, according to the programme mode you configure.

How do customers make progress?

Each eligible activity updates progress according to your active programme rules and reward catalogue.

Can I choose my own rewards?

Yes. Authorised business users can configure rewards and eligibility conditions that fit the programme.

Can customers see their progress?

Yes. The digital loyalty card shows the customer’s current balance, progress and available reward context.

What can my business understand from Tanee?

Your team can review customer profiles, activity, progress, rewards and reporting signals from one connected operating view.

Start today

Make every eligible interaction part of a stronger customer relationship.

Set up a loyalty experience that carries your identity, keeps progress clear and gives customers another reason to choose your business.

Start your free trial

14 days free · No payment required · Clear, supported setup